Call and book in on the spot.
Best for time-sensitive jobs, anyone who’d rather talk than type, and anything urgent. Tell us the suburb, tell us the symptom, hang up with a booking.
Call · 0438 402 920
§01 / Get in touch
Phone open · real human
Talk to a plumber, not a call centre.
You’ll get the plumber, not a receptionist reading from a script. The person who answers is the same one who turns up on the job. Tell us the suburb, tell us what’s going on, and we’ll give you a real arrival window before you hang up. No hold music, no triage, no “someone will be in touch.”
Phone is fastest
Real human
Standard hours
Mon – Sat
Workmanship
12mo guarantee
NSW licence
309265C
§02 / Pick the path that suits you
Three ways to reach us, same plumber on the other end.
Phone for fastest. Form for the things you need to spell out. Industrial enquiry if you’re running a manufacturing site, warehouse, or anywhere with a compliance schedule. Every channel lands with the same team in our Penrith workshop.
Send the brief, get a real number.
Best for renovations, hot water replacements, gas work, anything you’ve got photos for. Fill the form and a plumber (not a sales rep) replies within 48 hours.
Open quote formManufacturing or site work? Direct line.
Plant and equipment installs, potable and non-potable water, backflow, emergency shower and eyewash compliance, pumps, facilities maintenance. Mention “industrial” and we’ll send our capability statement back with the reply.
Industrial enquiry
§03 / Send the brief
Tell us about the job. We’ll come back with a real number.
Six fields. Two minutes. The plumber who’ll quote it is the one who reads it. We reply within 48 hours, even if the answer is “we’re not the right fit, here’s who is.”
Quote request
Get a free quote, no obligation.
Fields marked ● are required. Photos help us quote more accurately. Your details stay with us.
§04 / The other ways
Direct lines, the workshop, and where we cover.
Old-fashioned details for people who like old-fashioned details. Pop into the workshop, write to us, or check whether your suburb is on the run sheet.
Office & details
Reach us the old way.
Outside hours
Leave a message, we ring back
After 4pm and weekends booked at uplifted rate, disclosed when you ring
Service area
Penrith NSW 2750
Western Sydney, Hawkesbury & Lower Blue Mountains
Western Sydney, Hawkesbury & Lower Blue Mountains
Mobile plumbing service. Trucks on the road, no public workshop drop-ins.
Standard hours
- Monday7:00am · 4:00pm
- Tuesday7:00am · 4:00pm
- Wednesday7:00am · 4:00pm
- Thursday7:00am · 4:00pm
- Friday7:00am · 4:00pm
- SaturdayUplifted rate
- SundayUplifted rate
Service map
See full list
Where we turn up.
Home zone · Penrith LGA
Within 24h · Western Sydney
Next-day · Hawkesbury & Lower Blue Mountains
NSW Plumbing licence
309265C
Current, NSW Fair Trading
NSW Gas licence
309265C
Current, gas fitting authority
Public liability
$20m cover
Certificate available on request
ABN
49 617 149 596
GST registered
§05 / Before you write
Questions people ask before they get in touch.
Five things that come up over and over in the first message. Answering them here so you don’t have to ask.
How quickly will I actually hear back?
Phone is fastest during standard hours (7am to 4pm weekdays). Straight to a plumber, not a call centre. Form replies land within 48 hours. If you don’t hear back within that window, ring us. Something has gone wrong, and we’d rather hear about it.
Do you charge to quote?
Straightforward quotes are free — phone quotes, photo quotes, and standard on-site quotes never cost you anything and never come with an obligation. Where it’s different: if pinning down a fault takes real diagnosis or investigation, or the job needs us to draw up plans or a detailed scope, that’s chargeable work — we’ll tell you the cost and get your go-ahead before we start. Either way, if our number doesn’t work for you, walk away. We won’t chase, won’t follow up unless you ask us to, and won’t add you to a list.
Can I send photos or video?
Yes, please do. After you submit the form we send a reply email you can attach photos and short video to. For most jobs, two or three clear photos (the leak point, the surrounding area, the unit’s nameplate if there is one) turn a “we’ll need to come look” into a firm quote.
What if I ring outside standard hours?
Leave a message and we ring back as soon as we can. After 4pm weekdays and weekend bookings run at an uplifted rate, disclosed before you book in. We don’t run a dedicated 24/7 emergency desk yet, so for genuine “water everywhere right now” situations, isolate at the main stopcock first and we’ll work out the next step on the call.
What if I’m outside your service area?
Send the form anyway. For commercial or larger jobs we travel further than the standard map. For domestic work in a suburb we don’t usually cover, we’ll either find a way (often at standard rates if we’re already heading nearby) or refer you to a local we’d actually use ourselves. We’d rather lose the job than send you to a stranger.
Do you do commercial and industrial work?
Yes, this is the core of what we do. Cafés (with backflow), pubs, clubs, salons, retail, warehouse fit-offs, industrial manufacturing, and site maintenance. We’re set up for plant and equipment installs, potable and non-potable water, backflow site and zone protection, emergency shower and eyewash compliance, pumps, and facilities maintenance. Account terms available, SWMS on request. Mention “industrial” or “commercial” in the form and we’ll send our capability statement back with the reply.
§06 / Last word
Still reading? Pick up the phone.
Three rings, real plumber, real arrival window. We built every part of how we contact you around the thing you actually want: a clear answer, fast, from the person doing the work.